Help with your accounts, passwords, and multi-factor authentication.
Please DO NOT include personal/secure information in webforms. This information includes, but is not limited to:
  • social security numbers (SSN)
  • University ID numbers
  • passwords
  • birthdays
  • any other information you would not share with a stranger

If you have questions about password security or about the legitimacy of an email, please contact the ET&S Help Desk team on your local campus. 
A short description to explain the nature of a ticket.
Self-Help Options
If you need to reset or change your password, select the link for your institution:
Granite State -
Keene State -
Plymouth State -
Self-Help Options
There's lots of information available for you about SmartAuth/multi-factor authentication. Learn more at:
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
File attachments associated with the ticket.
The requestor's institution.
The Requestor's role in the University community.
The phone number at which the Requestor or Secondary Contact Person can be reached.

Multiple entries are allowed in this field.

Other Fields

Your name
Verification Code