1. Service Catalog
  2. Technology
  3. Accounts, Passwords, & Access
  4. Account and Password Help

Account and Password Help

Help with your accounts, passwords, and multi-factor authentication.
Please DO NOT include personal/secure information in webforms. This information includes, but is not limited to:
 
  • social security numbers (SSN)
  • University ID numbers
  • passwords
  • birthdays
  • any other information you would not share with a stranger

If you have questions about password security or about the legitimacy of an email, please contact the ET&S Help Desk team on your local campus. 
A short description to explain the nature of a ticket.
Self-Help Options
If you need to reset or change your password, select the link for your institution:
Granite State - https://it.granite.edu/forgot-your-password
Keene State - https://netid.keene.edu/showLogin.cc
Plymouth State - http://go.plymouth.edu/password
UNH - https://www.unh.edu/it/loginhelp
Self-Help Options
There's lots of information available for you about SmartAuth/multi-factor authentication. Learn more at: https://td.unh.edu/TDClient/60/Portal/KB/Articl...
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
File attachments associated with the ticket.
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The requestor's institution.
The Requestor's role in the University community.
The phone number at which the Requestor or Secondary Contact Person can be reached.

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