Recently Modified Articles

TeamDynamix Basic Navigation & Ticketing Reference Manual

TeamDynamix: How to use Filtering to View Closed Tickets

FAQs for Graduating and Departing Students

Canvas and OneDrive: Best Practices

This article describes some best practices when using OneDrive with Canvas. Files stored in OneDrive do not count against the Canvas file storage limit/quota of 1 GB. Box is also a handy way to post documents that may be updated frequently as the revisions do not to be reloaded to Canvas (as they would need to be if loaded directly to Canvas).

Sponsored IT Accounts FAQ

MediaSpace: Creating and Managing Channels

This article describes how to create and manage channels in MediaSpace.

Lecture Capture: Zoom vs Kaltura for Recording

This article serves to instruct as to the best tool to use for lecture capture in your course.

Kaltura: Viewing Your Analytics through Kaltura's Engagement Dashboard

OneDrive: Rolling back to Restore Files to an Earlier Date

If you try to move or copy files, or accidentally updated a file you didn't mean to, you can restore recent files in M365 Office Online.

OneDrive: Moving your Data after Graduation

120 days after your graduation, your OneDrive access is removed, and the contents of your school OneDrive account deleted. This article directs you to move your school files to a personal OneDrive account.

SharePoint: Enabling Sharing with External Collaborators

This article explains how to enable folder/file sharing securely with collaborators external to USNH regardless of whether or not they have a Microsoft 365 subscription, or SharePoint account.

SmartAuth - Registering the Authenticate App

Outlook: Applying Sensitivity Labels

This article describes how to apply a sensitivity label to the email messages that you compose in the Web or Desktop versions of Outlook Office 365.

EAB: Navigate - Finding a Student's Progress Report

This article will provide information to faculty and advisors on how to access a completed progress report within Navigate to confirm if a student's performance is below average in the course and any reasons or comments provided by the instructor. EAB Navigate will be the application where Early Alert Progress Reports originate. These will take place approximately weeks 5 to 8 of the term.

EAB: Navigate - Generating Reports

This article will provide step by step instructions on how to generate reports within Navigate.

EAB: Navigate - Editing a Scheduled Appointment

This article will focus on editing appointment details after it has been created. This may include changing a location, changing an advisor or time slot.

OneDrive: Restoring Files

This article describes how to recover files or folders in OneDrive or on your computer that may have been trashed or deleted.

OneDrive: Supporting Linux Users

This article explains that OneDrive is only available for Windows and Mac users and is not supported in the Linux operating system.

EAB: Navigate - Identifying Students with Below Average Progress Report

This article will discuss identifying students that have an Alert and associated Tag on their profile based on being identified from a Progress Report(s) at both UNH and PSU.

How to Order an Adobe Subscription through uShop

How to order Adobe Subscriptions fromuShop

EAB: Navigate - Clickable URL/Phone Number in Appointment Details

Navigate now has the ability to include a URL/Phone number for the meeting, assisting in a virtual environment.

EAB: Navigate - Case Management Process and Workflow

This article describes the EAB Case management PILOT workflow for students marked "At-Risk" from a progress report within CHHS or CEPS

EAB: Navigate - Cancelling Campaigns

This article will cover the process of cancelling a campaign that has been created and sent to students. This can be a multi-step process if students registered or a session related to the campaign before it was deleted. If there are existing sessions with students for the campaign, the user will need to not only delete the campaign but also manually remove said appoints from their calendar.

EAB: Navigate - Calendar sync with Outlook

This article will walk users through the process of syncing their Outlook calendar with Navigate to ensure availability is accurate.

Teaching Evaluations - Important Dates

This article lists the important dates for teaching evaluations for the current term. This information includes the start of the process (data review) to when the report is issued.