Kaltura: Expected Media Content not Appearing

Task: This article describes what to do if Kaltura media is not displaying in the browser as expected.

 

Instructions:

There may be instances where Kaltura media may not display in the browser as expected. Typically a blank spot where the media should appear indicates it did not load correctly.

This can occur if the browser detects that the content is being delivered in an insecure (http) method within a secure (https) setting like Canvas. The browser blocks the content because it is believed to be unsafe.

To view the content anyway, please follow these instructions to allow the content.

Chrome:

https://support.google.com/chrome/answer/1342714?hl=en

Firefox:

https://support.mozilla.org/en-US/kb/how-does-content-isnt-secure-affect-my-safety

Outcome:

What users can expect to happen after completing the steps in the how-to knowledge base article.

Further reading:

https://support.google.com/chrome/answer/1342714?hl=en

https://support.mozilla.org/en-US/kb/how-does-content-isnt-secure-affect-my-safety

Need additional help?

Please contact the Service Desk as 603-862-4242
Please fill out the Lecture Capture web form with as much information as possible, or contact the ET&S Help Desk team on your local campus.

Details

Article ID: 848
Created
Fri 7/19/19 5:39 PM
Modified
Wed 4/27/22 1:24 PM
Applicable Institution(s):
Granite State College (GSC)
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)