Pulse Secure VPN FAQ

Notice: Effective in November 2021, USNH VPNs (including GSC, UNH, KSC, and PSU) will require the use of multi-factor authentication for added security.  Login screen appearance is changing, but all other functionality is remaining the same.

 

USNH provides "Virtual Private Networking" (VPN) functionality to all community members. Virtual private networking is a technology that, in short, makes a client computer function as if it were on a remote network. 

In USNH’s implementation, the VPN serves two primary functions:

1. To allow remote users to access resources on the USNH (GSC, KSC, PSU and UNH) network, especially those that are restricted from the internet. 

2. To allow access to users (both local and remote) to certain restricted networks. Certain applications require VPN access, even for users already on campus. 

For further information and installation instructions please visit https://networking.usnh.edu/vpn

How can I connect using Pulse?

Follow the instructions in Pulse Secure VPN - Installation Instructions.  If you're still having difficulty, please contact the Help Desk team on your local campus.

Will Pulse give me the access I need, even though there is only one VPN?

Yes. Pulse will automatically determine the level of access you require by assessing your roles and accounts at USNH. All users will log in via Pulse.

Can I use Pulse on my mobile device?

Yes. Search your device's application store for "Pulse Secure". This app should be offered by Pulse Secure. Once the app is installed, use steps 4-6 above to configure Pulse. Remember: while you may have VPN access, most Enterprise applications will not work on mobile devices.

I'm using a web browser to login and I get stuck in an installation loop when I try to log into https://enterprise.vpn.unh.edu/login/  . What should I do?

Manually install and configure Pulse. Log in via the Pulse application, not the browser.

What should I do if I cannot connect to normal VPN-restricted resources?

Report the issue to the Help Desk team on your local campus.

Can I have multiple sessions of Pulse running simultaneously?
 
Yes. You may have two sessions of Pulse running at the same time on different devices. Cannot run multiple sessions on one device.
 
Can I disconnect an open Pulse session from a different computer?
 
Yes. Upon logging in on another device, Pulse will offer to close any currently open sessions. This is optional, but you may only have two concurrent sessions.
 
Can I log into Pulse without going to my browser?
 
Yes. Once Pulse is installed and configured, you can simply start the program and log in. In fact, Pulse will automatically prompt you to log in each time you start your computer. Log in and you're good to go for the rest of the day.
 
What operating systems are supported by the desktop Pulse Secure client?
Please review the following PDF from Pulse Secure for support platform information. 
 
Is it possible to lengthen the time between requesting a text and having to enter it?  It seems too short.

Unfortunately not.  That period cannot be changed, and users awaiting texts may experience delays due to cell coverage or other factors.  It is strongly recommended that you  to install the authenticator app (which works via WiFi *or* cell).  The One-Time-Password (OTP) option is not dependent on receiving a code and can be an option as well.   More information on options of multi-factor authentication can be found at https://td.unh.edu/TDClient/60/Portal/KB/ArticleDet?ID=1573.

When I launch my VPN connection my browser comes up (e.g., Firefox, Chrome, etc.) and the login process just doesn’t work.

If the login process is using your default browser instead of the embedded browser in Pulse, the process is likely to fail.  Your client software isn’t accepting the settings it needs to in order to use the embedded browser and the quickest way to correct that is to fully un-install (including existing settings) and re-install the client.    The latest client and install instructions can be found at https://networking.unh.edu/vpn

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Details

Article ID: 793
Created
Fri 7/19/19 5:36 PM
Modified
Wed 11/3/21 7:29 PM
Applicable Institution(s):
Granite State College (GSC)
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)
USNH System Office