Learning Space Technologies Frequently Asked Questions (FAQ)

Click on the question or statement to access the information most applicable to your needs

Using the installed Audiovisual classroom technology:

Need immediate classroom audiovisual equipment assistance?

How do I turn on the Audiovisual System?

How do I connect a laptop to the projection system?

How can project my laptop without cables?

How do I connect to a classroom's installed camera, microphone and speaker system to use with Zoom or Kaltura?

How do I change speaker/sound output selections on my device?

The data/video projector shut itself off during my class. How do I prevent this?

General Classroom Technology Questions:

How do I log-in to my AD or Wildcat user account on the installed computers?

I would like training on how to use the audiovisual equipment in a classroom. Who do I contact?

I want to use iClicker Student Response System with my classroom. Where do I start?

How do I connect my device to the UNH Network?

Learning Space Technologies Hotline and Website

Assistance for UNH Durham Classrooms Call: 603-862-2467 or 2-2467 from a campus phone line

Quick link access for Information and training documents for your classroom AV system

Turning on the audiovisual equipment

First connect to one of the available sources (HDMI, VGA, or built-in computer system). This should automatically turn on the classroom AV technology. If that does not occur you can use the power button located on the touch-panel.

Touch-panel overview (please note, your room may have all or some of the features listed in the picture below):

Connecting a laptop to the projection system

• Depending on the classroom, you will connect your device with HDMI OR VGA cable. If the device you are using does not have native HDMI or VGA output, you will need an adapter. AV Services does not provide these adapters to clients.
• Power on your device. Connect appropriate adapters to the HDMI or VGA cable in the classroom. Ensure adapter and/or cable is securely connected on both ends, if applicable.
• Connect adapter to laptop. System should auto-detect video signal and activate the AV system.
  1. Note: HDMI carries video and audio through a single cable, VGA requires you to plug in the 1/8" (Headphone) audio plug. Do not connect HDMI and VGA to your device at the same time!
• Activate the touch panel by pressing on it.
• Depending on the classroom, you may need to select the Laptop, HDMI or VGA button on the touch panel. This will select your device as the source and turn on the projector.
• After the projector has warmed up, the computer's image should display on the projection screen.
• If necessary, review the individual AV System instructions for your room HERE
• If the projection image is not displaying or displaying incorrectly, see the troubleshooting sections below.

*Note that if your device does not have native native HDMI or VGA output, you will need the appropriate video adapter, which you can look-up here (Apple brand adapters).

More Information: View our articles on Windows Laptop Troubleshooting and Mac Laptop Troubleshooting.

To project without HDMI or VGA connection from your device using AirMedia:

• Make sure your device is powered on, awake and connected to UNH WIFI.
• Follow the training guides available on the TeamDynamix Knowledge Base at the link below

*Please note not all features are available on all devices

AirMedia Icon:

AirMedia Guides and Software Downloads

Connecting to installed camera(s), microphone(s) and speakers:

• Connect the USB and HDMI cables to your device. This will automatically wake up the projector, confidence monitor, microphone and speakers. Launch your Zoom Meeting or open Kaltura Lecture Capture.

• Select Microphone Option: Dante USB I/O Module or Shure P300

• Select Speaker Option: Crestron (Intel(R) Display Audio), HDMI Crestron, or Dante USB I/O

• Select the Camera that best suits your needs: 111-INOGENI QUIK-SDI (Instructor facing camera; mounted in back of room) or Mini USB (Student facing camera; mounted in the front of room).

  a. Press the Camera Control Selector on the Crestron touch-panel to wake the camera(s)
  b. Select the desired camera preset from the three options on the left of the Crestron touch-panel
  c. Return to your projected source (HDMI, VGA, etc...)

• Use Zoom or Kaltura as normal to share a PowerPoint, YouTube, or any other lecture content.

Touch-Panel Camera Menu Overview

Playing a DVD or Blu-Ray video:

1. Verify that the "Audio Mute" button on the system touch-panel is not on. When this button is selected, the audio will not work.
2. Increase the system volume by using the volume up/down buttons or slider bar on the touch-panel.

Playing video from your laptop:

1. If using HDMI with a Mac laptop, you may need to configure your laptop audio settings.
   1. If using a display adapter, connect the adapter to the HDMI cable, then connect the adapter to your laptop. Ensure the HDMI source is selected on the touch panel.
   2. To use the HDMI cable for sending audio, it may be necessary to select "HDMI" Under the following menu: System Preferences > Sound > Output
2. If using VGA, verify that the audio portion of the VGA cable is plugged into your laptop's headphone jack. 
3. Make sure you only connect using HDMI OR VGA w/ Headphone. Not both.
4. Verify that the "Audio Mute" button on the system touch-panel is not on. When this button is selected, the audio will not work.
5. Turn volume levels to 100% in this order: 1. Application (Zoom, Youtube, Kaltura, etc...) 2. Computer (Windows or Mac OS Volume) 3. Touch panel (Slider bar or up/down arrows)

Windows Laptop Audio Troubleshooting:

1. Ensure VGA + Audio OR HDMI is securely connected on both ends of the cable. HDMI carries video and audio through a single cable, VGA requires you to plug in the 1/8" (Headphone) audio plug. Do not connect VGA and HDMI at the same time!
2. Turn volume levels to 100% in this order: Application (Youtube, Tegrity, etc.) - Computer (Windows Laptop Volume) - Touch panel
3. Ensure the correct source is selected on the touch panel. Make sure Audio Mute is not engaged on the touch panel.
4. Still having problems? Try using audio from another source (iPod, other computer, video player). This will eliminate the AV system/speakers as the culprit.
5. If all else fails, restart the AV system using the touch panel.

- See more at: Windows Laptop Troubleshooting

Playing video from installed classroom computer:

1. Turn volume levels to 100% in this order: 1. Application (Zoom, Youtube, Kaltura, etc...) 2. Computer (Windows or Mac OS Volume) 3. Touch panel (Slider bar or up/down arrows)
2. Ensure the correct source is selected on the touch-panel. Make sure "Audio Mute" is not engaged on the touch-panel.

In the case that the projector unexpectedly turned off:

On rare occasions, the projector may shut down during use. The most likely cause is that the system is designed and programmed to automatically shut itself off after four hours of inactivity. Auto shutdown typically occurs when a user arrives at a classroom in which the system is already powered up and the projector is on. If a user does not touch any of the source buttons on the touch panel (at the instructor station), the system will register this as inactivity.

If the system automatically shuts down during your class, it will take approximately 3 minutes for the lamp cool-down cycle to complete. It is not possible to restart the system until this cycle is complete. Once the cycle completes, you can restart the system, which will take an additional 3 minutes to warm up.

To prevent an automatic shut down during your class, please be sure to press any source button on the touch panel when you arrive to the classroom and begin using the system (even if the system is already powered on).

Log-in to AD or Wildcat account

• All installed Mac and Windows computers in classrooms require you to log in with a UNH username and password.
• Faculty, staff and students with UNH credentials may log-in by entering their UNH ID and password.
   

Guest Log-ins

There are four possible solutions for a presenter who does not have a UNH account, but needs to log-in to a installed classroom computer:

• If the presenter will need repeated access, then they should request an account using the IT Accounts Management system (accounts.unh.edu) or call the IT Service Desk at 862-4242 for further assistance.
  • If the presenter is an employee, they should log-in to the IT Accounts Management system and submit a request for an account.
  • If the presenter is not a UNH employee, they will need to be sponsored for an account by a UNH Faculty/Staff member.
  • The presenter can connect a laptop to the classroom system and use that to project the desired content.
  • If a UNH faculty or staff member is sponsoring the presenter and is present, then they may choose to log onto the computer using their own account and remain on-site to monitor how the computer is being used.

To access AV Services training:

1. Go to Technology Enhanced Classrooms and Training
2. Locate the building and room you will be teaching in and select it from the list.
   1. Here you will find detailed information about the equipment installed in the room
   2. Review the individualized system usage and faculty training documents for the selected room

To proceed with an in-person training request, call 2-2467 or email Craig Hopkins, Audiovisual Support and Services Manager at craig.hopkins@unh.edu to schedule a one-on-one training session in your classroom. 

If you have any questions about training, please feel free to call 2-2467 or email craig.hopkins@unh.edu any time.

iClicker Training Information:

The iClicker Student Response System is the USNH supported classroom response system. All register-controlled classrooms have the Clicker base setup. In order to use iClickers in your classroom, come to a training session to have the software installed and get it connected to your Canvas course.

Training:

Training for this iClickers is conducted by Academic Technology. Click here to access the training calendar for current sessions or request a session. If you don't see a scheduled training, you can request a session by clicking on the course title.

During the training session you will download the iClicker software and connect it to your Canvas course. You will also receive a free faculty remote device that allows you to control your iClicker software and your powerpoint. This hands-on one hour session is worth your time to get started quickly and easily.

You can stop by the Support Center on the 3rd floor of Dimond Library to request training or support on using your iClicker. You can also contact the IT Service Desk at (603) 862-4242 to inquire about iClickers.

Additional KB articles are available for both faculty and student functionality. iClicker: List of all Clicker articles for Faculty and Students

Need additional help?:

If you need assistance with your iClicker device or REEF app, you can visit the ATSC support desk in the Dimond Library.

Fill out the iClicker webform with as much detail as possible or contact the ET&S Help Desk team on your local campus.

Connecting to the UNH Network:

UNH implements network registration via a captive portal environment. When a new device connects to the UNH network it does so in a limited access state. That means there are very few things it can do, and some of those things are re-routed to registration systems. How that presents on a device will vary by operating system, but in all cases a network browser will need to be opened to reach the registration interface. Some operating systems will do so automatically.

Registration appears somewhat different on wireless connections and wired connections. While they both use the same basic system, wireless registration is integrated with the wireless configuration utility.

Devices with wired connections will see the following.

Whereas wireless devices will see this.

In either case users will be routed through the information needed to get their device on-line.

Guest registration is available in either method, although guests do not have access to the UNH-Secure wireless network.

Devices that cannot browse can be registered using the Non-Browser Device Registration tool.

Registration durations will vary by circumstance, but will generally be no less than a year for a community member, and 30 days for a guest.

Information about your registered devices can be found in the NAC Registration portal.

All users of the UNH network tacitly or explicitly agree to the UNH Acceptable Use Policy.

If you experience problems with network registration, please contact the UNH IT Service Desk at 603- 862-4242.