Microsoft Teams: Logging into Teams after migration to USNH Unified M365 environment


This article will walk users through logging into Teams post USNH unified migration.  Prior to the migration to the unified M365 environment, many users had identities in one or more M365 campus environments which resulted in having accounts and licenses assigned to them from each campus with which they were affiliated.  This caused duplication, as well as additional licensing cost, and hindered the ability for users to collaborate with colleagues outside of their primary campus environments.


The new unified M365 environment has consolidated these multiple identities into a single identity for each user in a single unified environment.  This single identity, (Microsoft calls it a UPN - user principle name) is what allows you to use the various M365 tools to collaborate with colleagues across the University System of NH.   

Therefore when setting up your OneDrive, Teams (or Word, Excel, etc.) apps on PC/Mac, you will need to set these apps up with your UPN Identity as follows:

1.  Go to the Settings in the M365 app of your choice. (images below represent Teams app): Select the icon with your initials (Or profile picture) in the upper right corner:

2.  Select Sign Out at the bottom

3.  Choose the account from the selection on the sign in page

4.  If the Account does not show, choose the option at the bottom of the page "Use another account or sign up"

5.  Enter your user email address and choose Next

6.  You will be presented to the unified M365 log-in page.  Sign in with your Username and Password:

You will passed back to the application you were working in.


Need Additional Help?

Please fill out the Microsoft 365 Support webform with as much detail as possible, or contact the ET&S Help Desk team on your local campus.


Article ID: 4012
Mon 5/17/21 3:54 PM
Wed 6/16/21 10:36 AM
Applicable Institution(s):
Keene State College (KSC)
Plymouth State University (PSU)