Kaltura: How to Enable Privacy Settings for Kaltura Capture on Mac

Summary

This article describes how to fix security settings that may be blocking use of Kaltura Capture on a Mac.

Content 

One of the following screen errors might display when attempting to start/stop your Kaltura Capture recording.

  • "Failed to stop recording. Please try again."
  • "Failed to load secondary device. Please restart the application."
  • "Failed to load audio device. Please restart the application."

Additionally, after installing a fresh copy of Kaltura Capture you may receive the following notification indicating you need to grant access to the application in your Security and Privacy preferences under System Preferences. 

Cause:

  • Kaltura Capture application is not allowed to record the content of your screen/camera/audio.

Solution:

Enable the Privacy Settings on Mac OS using the following steps: 

To enable Mac screen recording permissions

  1. Close Kaltura Capture.
  2. Go to 'System Preferences'.
  3. Click on 'Security & Privacy'.
    4. Go to 'Screen Recording' and check the box next to 'KalturaCapture' .

 

To enable Mac camera permissions

1) Select 'System Preferences' from the Apple menu.
2) Click the icon labeled 'Security & Privacy'.
3) Click the 'Privacy' tab at the top.
4) In the left-hand column, click on 'Camera' to manage app permissions.
5) Tick the box next to 'Kaltura Capture' app to grant access to the camera.

To enable Mac microphone permissions

1) Select 'System Preferences' from the Apple menu.
2) Click the icon labeled 'Security & Privacy'.
3) Click the 'Privacy' tab at the top.
4) In the left-hand column, click on 'Microphone' to manage app permissions.
5) Tick the box next to 'Kaltura Capture' app to grant access to the microphone.

Need Additional Help?

Please contact the Service Desk as 603-862-4242
Please fill out the Lecture Capture web form with as much information as possible or contact the ET&S Help Desk teamon your local campus.

Details

Article ID: 3955
Created
Wed 4/14/21 9:48 AM
Modified
Wed 4/14/21 10:06 AM
Applicable Institution(s):
Granite State College (GSC)
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)