Summary
Resetting Microsoft OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset.
You won't lose any data by resetting or uninstalling OneDrive.
To reset the OneDrive desktop sync app in Windows
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Open a Run dialog by pressing Windows key and R.
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Copy this and paste it into the dialog window then press OK
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset
If you see a "Windows cannot find..." message, copy and paste this instead, then press OK.
C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset
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Manually restart OneDrive by going to Start, type OneDrive in the search box, and then click on the OneDrive desktop app.
Notes:
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Resetting OneDrive disconnects all your existing sync connections (including personal OneDrive and OneDrive for work or school if set up). You won't lose files or data by resetting OneDrive on your computer.
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If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed.
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You will need to complete this for your personal OneDrive and OneDrive for work or school.
To reset the OneDrive store app in Windows
Tip: If you're not sure which OneDrive app you have, read Which OneDrive app do I have?
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Press Start and enter apps:onedrive
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Select App settings
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Scroll down the list and select Reset.
To reset OneDrive on a Mac
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Quit OneDrive. (Select the cloud icon in the top tray, then select Settings > Quit OneDrive.)
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Find OneDrive in your Applications folder.
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Right-click OneDrive and select Show Package Contents.
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Browse to the Contents > Resources folder.
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Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
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Start OneDrive and finish the setup process.
Notes:
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When choosing location, remember to select the previous OneDrive syncing location. This means your files won’t be downloaded again if they haven’t changed.
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If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed.
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You will need to complete this for your personal OneDrive and OneDrive for work or school.
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Make sure you're using an updated version of the OneDrive app. Some older versions of the app don't have the reset commands. In that case, drag your old app to the Trash and then install the latest OneDrive app.
To reset OneDrive on Android
The best way to reset the app it to uninstall and reinstall it.
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Open Settings.
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Select Applications.
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Tap Manage Applications.
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Find and tap OneDrive.
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Tap Force Stop and then tap Clear data and Clear cache.
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Once completed, uninstall the app.
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Reinstall the app from Google Play.
To reset OneDrive on iOS
The best way to reset the app it to uninstall and reinstall it.
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Uninstall the OneDrive app by pressing and holding the OneDrive app icon. Tap the 'X' in the corner and then accept the confirmation message to delete it.
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Perform a “soft reset” by pressing and holding both the Sleep/Wake and Home buttons simultaneously for at least 10 seconds until you see the Apple logo. You can let go of both buttons after the Apple logo appears.
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Reinstall the OneDrive app from the App Store.
Need Additional Help?
Please fill out the Microsoft 365 Support webform with as much detail as possible, or contact the ET&S Help Desk team on your local campus.