Kaltura - Screen Recording on my Mac does not work

Tags PSU


The following steps will walk the user through troubleshooting should recording not work on your Mac

Screen Recording on my Mac does not work

Recent versions of Mac have been experiencing trouble communicating with Java, which is used to record your screen via Kaltura. If you are on a Mac and receiving a Failure to detect Java message, please read the following:

  1. Download and install the following Mac update: Java for OS X
    • Once the update has been installed, screen recording in Firefox should immediately work.
  2. If you are using the Safari browser, you must do the following:
    1. Open the Safari browser and visit the Kaltura Media Library page at your institution.
    2. Select the Record screen button.
    3. Safari will ask if you want to ...trust the www.XXXXXXXXX.edu website to use the Java plugin. Select Trust.
    4. In the Safari menu bar at the top, select Preferences.
    5. Click on the Security tab and select the Manage Website Settings button listed at the bottom.
    6. On the left side of this screen, select the Java option.
    7. In that dropdown menu, change the Allow choice to Run in Unsafe Mode.
    8. Select the Trust option to confirm and return to the Kaltura Media Library.
    9. Now select Record screen to begin the recording process.


Need Additional Help?

Please contact the Service Desk as 603-862-4242
Please fill out the Lecture Capture web form with as much information as possible, or contact the ET&S Help Desk team on your local campus.


Article ID: 2594
Fri 10/2/20 5:07 PM
Thu 10/7/21 1:10 PM
Applicable Institution(s):
Granite State College (GSC)
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)