Updating Keychain Password on Mac

Tags PSU

*** Important Note: As of November 30th, 2020 Hunter Jarvis stated that this process should only be done if the user finds that their passwords have not synced 24-48 hours after changing their password. Passwords should automatically sync when connected to the PSU network or via the VPN if off-campus. *** 


Changing your myPlymouth password will cause your Mac password to become out of sync. The following procedure should be done after a myPlymouth password change if you are a Mac user. Best practice is to change your password and follow this procedure while on the campus network.

  • After changing your password in MyPlymouth, log out (but DO NOT Restart) of your macOS device.
  • When presented with the login screen, using your new password.
  • You will then be prompted to either "Create a New Keychain" or "Update Keychain Password." Click "Create NEW Keychain " button.

The next step is to update your FileVault password.

  • Open Finder > Applications and launch Self Service.
  • Click the lock icon titled "Update your FileVault Password."

Note: If this is your first time using this app, macOS may ask if it's okay to run "jamfAgent." Click yes to proceed.

  • Enter your new password when requested.
  • Click OK.
  • Wait for the process to finish. Self Service will present a green check mark if successful, or a red X if unsuccessful. If unsuccessful, please contact the Help Desk at 603-535-2929 or email helpdesk@plymouth.edu.


Article ID: 2479
Fri 10/2/20 5:04 PM
Mon 11/30/20 9:22 AM
Applicable Institution(s):
Plymouth State University (PSU)