UNH Cloudpath False-Positive Virus Alert

The UNH Cloudpath wizard EXE file has been recently detected as a virus by Microsoft Windows Defender. This detection is a false-positive alert and the Cloudpath wizard EXE file is safe to use.

The Cloudpath applet is also available as a ZIP archive download, which contains another form of the Cloudpath EXE file. This EXE file is also safe to run but may not cause the false-positive alert.

Cloudpath and Microsoft are aware of the issue and working towards a resolution. If you encounter this false-detection alert and are unable to launch either the EXE or ZIP version of the application, you may follow the below steps to remediate your device.

Open command prompt as administrator (Windows key, type "CMD", right click "Command Prompt" and select "Run as Administrator"), then copy and past the following into the window. You will need to hit enter twice to allow both commands to process.

cd %ProgramFiles%\Windows Defender
MpCmdRun.exe -removedefinitions -dynamicsignatures
MpCmdRun.exe -SignatureUpdate

Alternatively, the latest definition is available for download here: https://www.microsoft.com/en-us/wdsi/defenderupdates



Article ID: 2124
Fri 1/17/20 4:10 PM
Tue 2/16/21 11:13 AM