Parent Portal - Issues with Comcast Email

Parent Portal - Issues with Comcast Email Addresses

Parents trying to access the Parent Portal using a Comcast.net email account may not receive emails due to company policy. Parent Portal emails are often automatically deleted by Comcast and end up in the trash bin. If you have a Comcast.net email account and are not receiving emails, there are two options: 

  1. Due to FERPA laws, only students can create Parent Portal accounts. Have your student create another Parent Portal account which points to a different email (such as Google or Yahoo!). Instructions can be found here. 
  2. This Comcast article describes how to redirect suspected Spam from the trash to your inbox:  https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience.  After following these steps, a new Parent Portal password reset must be requested to send a new email to the parent. Parent Portal Password Reset Instructions.

If you need additional assistance, please contact the UNH IT Service Desk at 603-862-4242.

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Details

Article ID: 1970
Created
Thu 8/22/19 2:51 PM
Modified
Wed 3/4/20 2:37 PM