Qualtrics - How to Get Support

Summary:

This article will outline how users can access Qualtrics User Support.  User support for Qualtrics is provided directly through the vendor.

Content:

USNH’s license for Qualtrics includes access to the company’s support services. If you are new to Qualtrics or need to learn about specific features and capabilities, you can access the online training and documentation at Qualtrics University - www.qualtrics.com/university/researchsuite/. This website includes video tutorials, reference materials, eBooks, and other resources.

If you have questions about using the Qualtrics service that cannot be answered by the online materials, you can find answers to many questions by visiting https://www.qualtrics.com/support-center/.

Accessing Qualtrics Support

1. While logged into Qualtrics, Click Help in the upper right

2. Click Contact Support

3. Click Sign in with SSO

4. Enter your Organization ID, Type 'unh' Lower case and Continue

  • Plymouth Users:  plymouthstate
  • Keene Users:  keenestatecollege
  • Granite Users:  Granitestatecollege

 

5. This will bring the user to their institution's Login Page, Enter your standard credentials and then Submit

6. The User is now entered into the Qualtrics Support area and can choose from several options on the page.

 

To Email

  1. Choose I have a Different Support Request
  2. Select Survey Platform from the drop down
  3. Select Email
  4. Verify Contact information and select  an option "Technical Question/Issue" or "Feature Request/Idea"
  5. Fill in the appropriate informaiton with as much detail as possible and click Submit

 

Qualtrics Phone Support

As of August 19, 2020, Qualtrics users will be required to login to the Support Portal (steps above) in order to receive phone support. Users will need to enter a phone number with area code to request a call back. Qualtrics is making this change to increase security for all users needing to speak with a support representative directly. 

 

Need Additional Help?

Contact the UNH Service Desk at: 603-862-4242

Or

Fill out a support webform: https://td.unh.edu/TDClient/Requests/ServiceDet?ID=135, or contact the ET&S Help Desk team on your local campus.

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Details

Article ID: 1912
Created
Fri 7/19/19 6:27 PM
Modified
Mon 3/29/21 12:25 PM
Applicable Institution(s):
Granite State College (GSC)
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)
USNH System Office