Salesforce Marketing Cloud: Recipient Receives Duplicate Emails from System

Cause:  This situation seems to happen when an email is scheduled to send and the approved content is withdrawn edited and then rescheduled by a user.  During this process the first email is not automatically cancelled even though the content has been withdrawn and changed.     

Remedy:  The user should manually cancel the first send before withdrawing the content for editing.

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Article ID: 1841
Fri 7/19/19 6:23 PM
Wed 5/11/22 4:23 PM
Applicable Institution(s):
Plymouth State University (PSU)
University of New Hampshire (UNH)
USNH System Office