Salesforce Marketing Cloud: Recipient Receives Duplicate Emails from System

Summary:

This article explains why a recipient may receive duplicate emails from Salesforce Marketing (Directed Communication).

Content:

Cause:  This situation seems to happen when an email is scheduled to send and the approved content is withdrawn edited and then rescheduled by a user.  During this process the first email is not automatically cancelled even though the content has been withdrawn and changed.      

Remedy:  The user should manually cancel the first send before withdrawing the content for editing.

 

Need additional help?

Please fill out the Salesforce Marketing Cloud Webform with as much information as possible.

For additional Training please visit the AT Docs & Training site

Details

Article ID: 1841
Created
Fri 7/19/19 6:23 PM
Modified
Tue 9/22/20 8:43 AM