’What Happens to My Email When I Graduate’ and Other Questions

Here are some frequently asked questions that come into the ET&S Help Desks regarding access to IT resources after students leave the institution.

When does my access to USNH IT resources expire?

As a general rule, all departing students will retain access to IT resources until 30 days after the start of the next semester after they finish (this is called R+30). For example, students who graduate in May will have access until early October. Students who depart after fall semester (December) will have access until mid-February.

The following services and applications are included in this model: Microsoft Office 365, access to Student Computer Clusters, Pulse Secure VPN, Qualtrics, secure wireless (eduroam), and Zoom.

What happens to my campus email?

Campus Email privileges for departing students is dependant upon the student's primary campus affiliation as follows: 

At Granite State College: Departing or graduating students will retain access to their GSC Email privileges until 30 days after the start of the next semester after departure or graduation. (at R+30)

At Keene State College: Departing or graduating students will retain access to their KSC Email privileges until 30 days after the start of the next semester after departure or graduation. (at R+30)

At Plymouth State University:  Graduating students (as determined by a final degree conferral) will be granted "Alumni status" and as a Plymouth State Alumnus will retain access to campus email per our current license agreement with Microsoft, provided the accounts are in compliance with USNH security policies. Alumni accounts that are out of compliance are considered abandoned and may be deleted.  Students who have departed the institution will retain their Email privileges until 30 days after the start of the next semester.  (at R+30)

University of New Hampshire:  Starting in 2012, all students who depart UNH will retain access to their UNH email and the associated address via Outlook.com, per our current license agreement with Microsoft, provided they keep their accounts compliant with USNH security policies. Prior Student and Alumni accounts that are out of compliance are considered abandoned and may be deleted.

What happens to myCourses by Canvas?

Once students graduate, their access to myCourses by Canvas will remain active for one year and 30 days - one year longer than other services.  At the end of this time, the student status in myCourses is changed to "prior student" and their access and course material is no longer retrievable. Students wishing to save their course material can access their myCourses courses before their status is changed. Previous semester courses can be located in the All Course link. Read this article on how to find all previous courses - Article about how to locate myCourses previous courses

What happens to my free version of Microsoft Office 365?

Students will retain full access to the Microsoft Office 365 suite for 30 days after the start of the next semester once they depart the institution.  During this window, we recommend downloading and moving files into a personal Microsoft account. For example, students who graduate in May will have access until Early October. Students who depart after fall semester (December) will have access until mid-February.

What happens to my files and folders in OneDrive?

When student access to free Microsoft Office 365 expires (see previous question) the access to their campus OneDrive will expire as well.  Students should plan to move any files that they want to keep to a different, personal Microsoft365 OneDrive account BEFORE the free access expires. See here for more information: OneDrive - Data After Graduation

What happens to my files and folders in Box?

Upon departure, UNH student quotas will be set to 50 GB and be de-coupled from the Box @ UNH instance. See here for more information: Student Box Accounts After Graduation.  Box is not available to students at GSC, KSC, and PSU.

Can I still get access to Adobe Creative Cloud?

Student Asset Migration, allows graduating students to migrate their assets from their school-assigned Adobe Creative Cloud accounts to new Creative Cloud Free membership accounts.  Students will be able to ensure ongoing access to their Creative Cloud assets and web portfolios. The Creative Cloud Free membership includes trial versions of most of Adobe’s creative apps, and graduates can easily upgrade to get full versions of all the applications and services that were included in their school accounts.  To access asset migration, students should visit graduation.adobe.com. You can leverage this template (https://edu.adobeeventsonline.com/cc/2020/SAM/invite-stu.html) we’ve created to communicate the availability of asset migration to your students.

 Adobe is offering graduating students a 40% discount on Creative Cloud individual licenses ($29.99/month) for the first year after graduation. Graduates will continue to have access to all the apps they had on campus, and can get this 40% discount by visiting (https://www.adobe.com/creativecloud/renew/resubscribe-ste-graduation-promo.html?trackingid=WT7FJ5DB%20&mv=email).

Will I retain access to my Zoom account?

No, as of Fall 2021, Alumni will no longer have access or use to their Zoom account.

Where can I find my transcripts?

Transcript information is linked below for the various USNH schools:

Granite State College:  https://www.granite.edu/current-students/registrar/transcript-request-information/

Keene State College:  https://www.keene.edu/office/registrar/transcripts/

Plymouth State University:  https://www.plymouth.edu/registrar/transcripts/

University of New Hampshire: https://www.unh.edu/registrar/academic-records/transcripts

What happens to my access to academic software, such as MATLAB or Qualtrics?

As a whole, student access to academic software will go away. But technically, it varies. The following scenarios apply:

• For programs that require the checkout of a license from USNH servers like SPSS, ArcGIS, Maple, or Mathematica, they will work until the student's VPN access goes away (at R+30).
• For other programs that have a local license file like SAS, JMP, and MATLAB, these applications will continue to work, but the student will not be able to get a new license file once the current one expires.

I created a Qualtrics survey and need to reassign ownership to someone else who is taking over my project. Is this possible?

Yes. Read this USNH IT Knowledge Base article.

I have additional questions. Where can I get help?

 If you have questions or concerns please contact the Help Desk team on your local campus., or submit a question online.